Shipping policy

Shipping & Delivery Policy
Last updated: October 7, 2026

Soft Weave Goods is operated by SOFT WEAVE LLC. This policy applies to orders placed through softweavegoods.com.

Shipping Origin and Delivery Area

All orders are shipped from within the United States. We deliver to serviceable U.S. addresses only and do not offer international shipping.

Service availability for Alaska, Hawaii, U.S. territories, military addresses, and P.O. boxes may depend on the product and carrier. Available delivery services are shown at checkout.

If an accepted order cannot be delivered to the supplied address, we will contact you before shipment. If no suitable delivery arrangement is available, we will cancel the unshipped order and issue a full refund.

Shipping Costs

Standard U.S. shipping is free, with no minimum purchase required.

If an optional upgraded delivery service is available, its price and estimated timing will be displayed before payment. We do not add delivery charges after purchase without your agreement.

Order Processing

Orders normally require 1–3 business days after payment authorization for order review, packing, and preparation for shipment.

Orders placed outside normal business hours, on weekends, or on holidays begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays.

Transit and Estimated Delivery

Standard carrier transit normally takes 3–7 business days after shipment.

Including processing, total estimated delivery is approximately 4–10 business days after the order is placed.

Delivery times are estimates, not guaranteed dates. Weather, carrier disruptions, address issues, and unusually high order volumes may cause delays.

Shipping Delays

If we cannot ship within the stated processing period, we will contact you with a revised estimate and offer the choice to accept the delay or cancel the unshipped order for a full refund to your original payment method.

If your shipment exceeds the estimated delivery window, contact support@softweavegoods.com so we can investigate.

Tracking and Split Shipments

After your order ships, we email a shipment confirmation with tracking information. Tracking may take 24–48 hours to display the first carrier scan.

An order may arrive in separate parcels. Each parcel may have its own tracking number and delivery date. Split shipments do not add standard shipping charges.

Address Corrections

Please provide a complete and accurate shipping address at checkout.

Contact support@softweavegoods.com promptly if a correction is needed. Changes cannot be guaranteed after fulfillment begins.

If a parcel is returned because of an incorrect address or refused delivery, we will contact you about available options. Any proposed reshipping charge will be explained before you agree to reshipment.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order after delivery and contact us promptly if something is wrong.

Whenever possible, report visible shipping damage, missing components, or an incorrect item within 7 calendar days after delivery so we can investigate promptly.

Include your order number and photographs when possible. Keep the item and packaging until we provide instructions.

Reporting after 7 days does not automatically make your claim ineligible, shorten the 30-day return request window, or limit applicable statutory rights.

After reviewing the issue, we will arrange an appropriate resolution, which may include replacement parts, a replacement item, an exchange, or a refund. We cover any required return shipping for these issues.

Delivered but Not Received

If tracking shows delivery but you cannot find the package, check nearby entrances, secure delivery locations, household members, and building staff.

Contact support@softweavegoods.com with your order number and tracking details. We will review the shipment and, where appropriate, open a carrier investigation.

A delivered tracking scan does not automatically determine the outcome of a missing-package claim.

Returns

Eligible returns may be requested within 30 calendar days after delivery. We provide a free prepaid shipping label for eligible U.S. returns.

See our Return, Refund & Exchange Policy for complete eligibility requirements and instructions.

Soft Weave Goods
Operated by SOFT WEAVE LLC

Email: support@softweavegoods.com
Phone: +1 (541) 760-7857
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.

Business address:
491 River Rd
Tuscumbia, MO 65082-1005
United States