Contact information

Last updated September 14, 2026

Our customer service team assists with product questions, order changes, delivery concerns, returns, exchanges, and privacy requests.

Contact Details

· Email: support@softweavegoods.com

· Phone: (541) 760-7857

· Customer service hours: Monday-Friday, 9:00 AM-6:00 PM CT

· Business address: Soft Weave Goods, SOFT WEAVE LLC, 491 River Rd, Tuscumbia, MO 65082-1005, United States

When Contacting Us

Include your name, order number when applicable, the email address used at checkout, and a clear description of your question. For a damaged or incorrect item, include photographs of the product, packaging, and shipping label. Do not include full payment card numbers or account passwords in an email or contact form.

Response Times

Messages received outside customer service hours are reviewed on the next business day. Response times may be longer around federal holidays or unusually high order volumes, but we will answer as soon as reasonably possible.