Privacy policy

Last updated September 14, 2026

This Privacy Policy explains how SOFT WEAVE LLC, doing business as Soft Weave Goods, collects, uses, discloses, and protects personal information when you visit softweavegoods.com, place an order, contact us, or otherwise interact with the store.

Information We Collect

· Contact and account information, such as name, email, phone number, billing address, shipping address, and account credentials.

· Order and transaction information, such as products purchased, order value, payment status, returns, exchanges, and customer service history.

· Payment information processed by payment providers. We generally receive transaction confirmations and limited payment details rather than a complete card number.

· Device and usage information, such as IP address, browser, device identifiers, pages viewed, referring pages, and cookie or similar technology data.

· Communications and content you provide, including reviews, form submissions, photographs submitted for a damage claim, and privacy requests.

How We Use Information

· Process payment, fulfill orders, provide tracking, and administer returns or exchanges.

· Provide customer service and respond to requests.

· Maintain accounts, prevent fraud, secure the website, and enforce store terms.

· Operate, measure, troubleshoot, and improve the website and product offering.

· Send transactional messages and, with the appropriate choice or consent, marketing communications.

· Comply with tax, accounting, consumer protection, legal process, and recordkeeping obligations.

How Information Is Disclosed

We may disclose information to service providers that support commerce hosting, payment processing, fraud prevention, order fulfillment, shipping, communications, analytics, advertising, professional advice, and information security. We may also disclose information when required by law, to protect rights and safety, or as part of a business transaction such as a merger or sale. These recipients may process information under their own notices and contractual obligations.

Shopify and Commerce Services

Our store may be hosted or supported by Shopify. Shopify may process consumer information to provide its services to us and may independently process information as described in its own consumer privacy materials. Checkout features selected by the customer may involve additional providers.

Cookies and Advertising Choices

We use necessary technologies to operate checkout and may use preference, analytics, and advertising technologies as described in our Cookie Policy. Depending on enabled store settings and applicable law, certain disclosures for targeted advertising may be treated as a sale, sharing, or targeted advertising. You may use available cookie controls, browser controls, recognized opt-out preference signals where legally required, or contact us to exercise an applicable right.

Retention

We retain personal information for as long as reasonably necessary for the purposes described here, including order support, tax and accounting records, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by record type and legal obligation. We delete or de-identify information when it is no longer reasonably needed, subject to lawful exceptions.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system or transmission method is completely secure, and we cannot promise absolute security.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of personal information, and to opt out of certain targeted advertising, sale, or sharing. You may also appeal a denied privacy request where applicable. To submit a request, email support@softweavegoods.com or call (541) 760-7857. We may verify identity and authority before acting. We will not unlawfully discriminate against you for exercising a privacy right.

Marketing Choices

You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting us. Even after opting out of marketing, you may continue to receive nonpromotional order, account, security, or policy messages.

Children

The store is intended for a general adult shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child provided information may contact us to request review or deletion.

United States Operations

The store sells and delivers only within the United States. Information may be processed in the United States and in other locations where our service providers operate, subject to applicable safeguards and law.

Changes and Contact

We may update this Privacy Policy to reflect operational, legal, or technology changes. The revised date will appear above. Contact: Soft Weave Goods, SOFT WEAVE LLC, 491 River Rd, Tuscumbia, MO 65082-1005, United States; support@softweavegoods.com; (541) 760-7857.