Contact
Questions about a product or an order? Send us a message and include your order number when applicable.
Last updated September 14, 2026
Our customer service team assists with product questions, order changes, delivery concerns, returns, exchanges, and privacy requests.
Contact Details
· Email: support@softweavegoods.com
· Phone: (541) 760-7857
· Customer service hours: Monday-Friday, 9:00 AM-6:00 PM CT
· Business address: Soft Weave Goods, SOFT WEAVE LLC, 491 River Rd, Tuscumbia, MO 65082-1005, United States
When Contacting Us
Include your name, order number when applicable, the email address used at checkout, and a clear description of your question. For a damaged or incorrect item, include photographs of the product, packaging, and shipping label. Do not include full payment card numbers or account passwords in an email or contact form.
Response Times
Messages received outside customer service hours are reviewed on the next business day. Response times may be longer around federal holidays or unusually high order volumes, but we will answer as soon as reasonably possible.
Customer service
Email
support@softweavegoods.com
Phone
(541) 760-7857
Hours
Monday-Friday, 9:00 AM-6:00 PM CT
Business address
SOFT WEAVE LLC
491 River Rd
Tuscumbia, MO 65082-1005
United States