Refund policy
Return, Refund & Exchange Policy
Last updated: October 7, 2026
Soft Weave Goods is operated by SOFT WEAVE LLC. You may request an eligible return within 30 calendar days after delivery. We provide a free prepaid shipping label for eligible U.S. returns.
Return Eligibility
Items must be unused, unwashed, unaltered, and in their original condition, with all included parts, accessories, and manuals.
Opening the packaging to inspect your purchase does not, by itself, make the item ineligible for return. Please retain the original protective packaging whenever reasonably possible. If it is unavailable, contact us for guidance on secure return packaging.
An order number or other proof of purchase is required.
Damage, defects, or missing components present on delivery do not make a related claim ineligible.
How to Request a Return
Email support@softweavegoods.com or call +1 (541) 760-7857 within 30 calendar days after delivery. Include your order number, the product name, and the reason for your request.
For damaged, defective, incomplete, or incorrect items, include photographs when possible.
Please contact us before sending the item. Our support team will confirm eligibility and provide a prepaid return label and packing instructions.
The 30-day window applies to submitting your return request, rather than the date the returned package reaches us. After approval, follow the return instructions and any dispatch deadline provided by our support team.
Return Address
Returns are sent to our company address in the United States:
SOFT WEAVE LLC / Soft Weave Goods
491 River Rd
Tuscumbia, MO 65082-1005
United States
Pack the item securely and use the prepaid label we provide. Retain your carrier receipt until the return is completed.
Return Shipping Costs
Soft Weave Goods pays return shipping costs for eligible U.S. returns. This includes eligible change-of-mind returns and returns for damaged, defective, incomplete, or incorrect items.
Customers do not pay return shipping charges when using our prepaid label.
If you prefer to arrange your own shipping, contact us first. Independently purchased postage is not automatically reimbursed.
Non-Returnable Items
The following are not eligible for change-of-mind returns:
• Return requests submitted more than 30 calendar days after delivery, except where applicable law provides otherwise.
• Items showing use, washing, unauthorized alteration, customer-caused damage, or missing components.
• Items clearly identified as final sale or nonreturnable before purchase.
A discounted price alone does not make an item final sale.
These exclusions do not remove your right to report an item that arrived damaged, defective, incomplete, or incorrect, or limit rights that cannot legally be waived.
Damaged, Defective, Incomplete, or Incorrect Items
Contact support@softweavegoods.com promptly if something is wrong with your order.
Whenever possible, report visible shipping damage, missing components, or an incorrect item within 7 calendar days after delivery so we can investigate promptly.
Reporting later does not automatically make your claim ineligible, shorten the 30-day return request window, or limit applicable statutory rights.
Keep the item and packaging until we provide instructions. After reviewing the issue, we will arrange an appropriate resolution, which may include replacement parts, a replacement item, an exchange, or a refund. We cover any required return shipping for these issues.
Inspection and Refund Timing
We inspect returned items within 3–5 business days after receiving them at our return address.
We check the item’s condition and confirm that included components are present. Once inspection is complete, we will notify you whether your refund has been approved.
If the return does not meet the eligibility requirements, we will explain the reason and discuss the next steps with you.
For approved returns, we initiate the refund to your original payment method within 7 business days after inspection approval.
Your bank or payment provider may require additional time to post the refund. We send confirmation when the refund is initiated.
Refund Amount
An approved return receives a refund of the returned item’s purchase price and applicable sales tax.
Standard outbound shipping is free, so there is no standard shipping charge to deduct from your refund.
Optional upgraded delivery charges are not refundable for change-of-mind returns. If the return results from a damaged, defective, incomplete, or incorrect item, or a delivery service that was not provided, we also refund the applicable original delivery charge.
Exchanges
Eligible items may be exchanged within the 30-day return request window, subject to replacement stock availability.
Contact us before returning the original item. We provide a prepaid return label for approved exchanges. Any replacement shipping charge or price difference will be explained before you agree to the exchange.
If the replacement is unavailable, you may choose a refund under this policy.
Order Cancellation
Contact support@softweavegoods.com as soon as possible if you need to cancel an order.
We will attempt to help before fulfillment begins. Cancellation cannot be guaranteed once fulfillment has started or the order has shipped.
If we confirm cancellation after payment has been collected, we will refund the canceled amount to your original payment method. If the order has shipped, you may request an eligible return after delivery.
Contact Us
Soft Weave Goods
Operated by SOFT WEAVE LLC
Email: support@softweavegoods.com
Phone: +1 (541) 760-7857
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.
Business and return address:
491 River Rd
Tuscumbia, MO 65082-1005
United States
Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any consumer rights that cannot legally be waived.