Refund policy

Last updated: September 14, 2026

We want you to be satisfied with your purchase. Eligible products may be returned within 30 days after delivery.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days after delivery.
  • The product must be unused, undamaged, and in substantially the same condition in which it was received.
  • The product must include its original packaging, accessories, manuals, and components.
  • Proof of purchase or an order number must be provided.

Do not mail a product back without first contacting us.

How to Request a Return

Email support@sparkiogoods.com with:

  • Your full name
  • Order number
  • Product being returned
  • Reason for the return
  • Photos or video if the product is damaged, defective, or incorrect

Once the return is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Return Shipping

SPARKIO GOODS pays approved return shipping costs for both ordinary eligible returns and products that arrive damaged, defective, or incorrect.

Products returned without prior authorization may not be accepted or refunded.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If a product is damaged, defective, or incorrect, contact us as soon as possible at support@sparkiogoods.com and include clear photographs of the product, packaging, and shipping label.

We will review the issue and provide an appropriate replacement, refund, or return solution at no additional shipping cost.

Non-Returnable Products

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

  • Gift cards
  • Personalized or custom-made products
  • Products damaged through misuse, neglect, improper assembly, or normal wear
  • Products returned after the 30-day return period

Any product identified as “Final Sale” before purchase is not eligible for an ordinary return.

Refunds

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

We do not charge a restocking fee for approved returns.

Exchanges

To request a replacement for a damaged, defective, or incorrect product, contact us at support@sparkiogoods.com. Availability cannot be guaranteed.

Order Cancellations

Cancellation requests must be submitted within 12 hours after the order is placed.

We will try to accommodate the request, but cancellation is not guaranteed if processing or fulfillment has already begun. After shipment, the order must be handled under this Return and Refund Policy.

Contact

Email: support@sparkiogoods.com
Phone: +1 (570) 369-0747
Mailing address: 564 Versailles Ave, Tuscumbia, MO 65082, United States