FAQ
Frequently Asked Questions
Last updated: October 7, 2026
Where do you ship?
We deliver to serviceable U.S. addresses only. We do not offer international shipping. Available delivery services are shown at checkout.
Where are orders shipped from?
All orders are shipped from within the United States.
How much does shipping cost?
Standard U.S. shipping is free, with no minimum purchase required. Any optional upgraded delivery service and its price will be displayed before payment.
How long will my order take?
Processing normally takes 1–3 business days. Standard carrier transit normally takes 3–7 business days after shipment. Total estimated delivery is approximately 4–10 business days after the order is placed.
Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates, not guaranteed dates.
How do I track my order?
Open your shipment confirmation email and select the tracking link. Allow 24–48 hours for the first carrier scan to appear.
If your order contains multiple parcels, each may have a separate tracking number and delivery date. Contact support@softweavegoods.com if you need help.
Can I change or cancel my order?
Contact support@softweavegoods.com as soon as possible with your order number.
We will attempt to help before fulfillment begins. Changes or cancellation cannot be guaranteed once fulfillment has started or the order has shipped.
What is the return window?
Submit an eligible return request within 30 calendar days after delivery. This deadline applies to submitting the request, rather than the date the package reaches us.
After approval, follow the return instructions and any dispatch deadline provided by our support team.
How do I request a return?
Email support@softweavegoods.com or call +1 (541) 760-7857 with your order number, the product name, and the reason for your request.
Contact us before sending the item. We will provide instructions and a prepaid label for eligible returns.
Is return shipping free?
Yes. We provide a free prepaid shipping label for eligible U.S. returns, including eligible change-of-mind returns and returns for damaged, defective, incomplete, or incorrect items.
Independently purchased postage is not automatically reimbursed. Contact us first if you wish to arrange your own shipping.
Where do I send my return?
Returns are sent to:
SOFT WEAVE LLC / Soft Weave Goods
491 River Rd
Tuscumbia, MO 65082-1005
United States
Please contact us first and use the prepaid label we provide.
When will I receive my refund?
We inspect returned items within 3–5 business days after receiving them.
For approved returns, we initiate the refund to your original payment method within 7 business days after inspection approval. Your bank or payment provider may require additional time to post it.
Do you accept exchanges?
Yes. Eligible items may be exchanged within the 30-day return request window, subject to availability.
Contact us before returning the item. Any price difference or replacement shipping charge will be explained before you agree to the exchange. If the replacement is unavailable, you may choose a refund.
What if my item arrives damaged, defective, incomplete, or incorrect?
Contact us promptly with your order number and photographs when possible. Keep the item and packaging until we provide instructions.
Whenever possible, report visible shipping damage, missing components, or an incorrect item within 7 calendar days after delivery so we can investigate promptly.
Reporting later does not automatically make your claim ineligible, shorten the 30-day return request window, or limit applicable statutory rights.
We cover any required return shipping for these issues.
What if tracking says delivered but I cannot find my package?
Check nearby entrances, secure delivery locations, household members, and building staff. Then contact support@softweavegoods.com with your order number and tracking details.
We will review the shipment and, where appropriate, open a carrier investigation. A delivered tracking scan does not automatically determine the outcome of a missing-package claim.
Which payment methods do you accept?
Available payment methods are displayed at checkout. Prices are in U.S. dollars. Applicable taxes and any optional delivery charges are shown before payment.
Are colors and dimensions exact?
Measurements are approximate. Screen settings, lighting, and natural material variation may affect appearance. The product should remain consistent with its description, listed materials, and dimensions.
What is included with my purchase?
Check the individual product description for included items. Decorative accessories shown in photographs are included only when expressly listed.
How should I care for my product?
Follow the instructions on the product page and any care information included with the item. Contact us before using a cleaning method if you are unsure whether it is suitable.
How can I contact customer service?
Email: support@softweavegoods.com
Phone: +1 (541) 760-7857
Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.
Messages received outside customer service hours are reviewed on the next business day.
Who operates Soft Weave Goods?
Soft Weave Goods is operated by SOFT WEAVE LLC.
Business address:
491 River Rd
Tuscumbia, MO 65082-1005
United States