FAQ

FREQUENTLY ASKED QUESTIONS

SHIPPING

DO YOU OFFER FREE SHIPPING?

Yes. We offer free standard shipping on all orders delivered within the United States. No minimum purchase is required.

WHERE DO YOU SHIP?

We ship to eligible addresses throughout the United States.

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are normally processed within 1–3 business days after payment has been successfully authorized.

Business days do not include weekends or United States federal holidays.

HOW LONG DOES DELIVERY TAKE?

Standard transportation normally takes 3–7 business days after shipment.

Including processing time, the estimated total time from placing an order to delivery is approximately 4–10 business days.

Delivery dates are estimates and may be affected by carrier delays, weather, holidays, address problems, or other circumstances outside our reasonable control.

HOW CAN I TRACK MY ORDER?

When tracking is available, we will send a shipping confirmation email containing the tracking information.

Products from the same order may occasionally arrive in separate packages.

WHAT IF MY TRACKING SAYS DELIVERED BUT I CANNOT FIND THE PACKAGE?

Please check:

• Around the delivery location

• With household members

• With neighbors

• Any carrier delivery notices

• Your local carrier office

If the package still cannot be located, contact support@sparkiogoods.com with your order number and tracking information. We will reasonably assist with an eligible carrier investigation.

ORDERS

CAN I CANCEL MY ORDER?

Cancellation requests must be submitted within 12 hours after the order is placed.

Email support@sparkiogoods.com and include your order number. We will try to accommodate the request, but cancellation is not guaranteed once processing or fulfillment has begun.

CAN I CHANGE MY SHIPPING ADDRESS?

Contact us within 12 hours after placing the order. Include the order number, original address, and corrected address.

We cannot guarantee an address change after processing or shipment begins.

WHAT IF I ENTERED THE WRONG ADDRESS?

Contact us immediately. Customers are responsible for providing a complete and accurate shipping address.

If the order has already shipped, we may be unable to redirect it. Additional shipping costs resulting from an incorrect address may be the customer’s responsibility where permitted by law.

WHY DID I RECEIVE MORE THAN ONE PACKAGE?

Some products may be fulfilled separately. Items from the same order may arrive on different dates without creating an additional standard shipping charge.

RETURNS AND REFUNDS

WHAT IS YOUR RETURN PERIOD?

Eligible products may be returned within 30 days after delivery.

Customers must contact us before sending a product back.

HOW DO I START A RETURN?

Email support@sparkiogoods.com and provide:

• Your full name

• Order number

• Product being returned

• Reason for the return

• Photographs or video if the product is damaged, defective, incomplete, or incorrect

Wait for return approval and instructions before shipping the product.

WHO PAYS THE RETURN SHIPPING COST?

SPARKIO GOODS pays approved return shipping costs for eligible ordinary returns and for damaged, defective, or incorrect products.

We will provide a prepaid return label or another approved return method.

DO YOU CHARGE A RESTOCKING FEE?

No. We do not charge a restocking fee for approved returns.

WHEN WILL I RECEIVE MY REFUND?

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 7 days after inspection.

Your bank, credit-card issuer, or payment provider may need additional time to post the refund.

CAN I RETURN A USED PRODUCT?

Ordinary returns must generally be unused, undamaged, and in substantially the same condition in which they were received.

Products damaged by misuse, neglect, unauthorized modification, improper assembly, improper installation, or normal wear may not qualify for a return.

WHAT PRODUCTS CANNOT BE RETURNED?

Unless they arrive damaged, defective, or incorrect, the following products may not be eligible for return:

• Gift cards

• Personalized or custom-made products

• Products damaged through misuse or improper installation

• Products returned after the 30-day return period

• Products clearly identified as Final Sale before purchase

WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED?

Contact support@sparkiogoods.com as soon as reasonably possible. Include your order number and clear photographs of:

• The product

• The damage or defect

• The packaging

• The shipping label

After review, we may provide a replacement, replacement part, refund, or approved return at no additional shipping cost.

WHAT IF I RECEIVE THE WRONG PRODUCT?

Contact us with your order number and photographs of the product and shipping label. We will review the issue and provide an appropriate replacement, return, or refund solution.

DO YOU OFFER EXCHANGES?

Contact us to request a replacement. Product availability cannot be guaranteed.

If a direct exchange is unavailable, we may issue an approved refund so that a new order can be placed.

PRODUCTS

WHY DOES MY PRODUCT LOOK SLIGHTLY DIFFERENT FROM THE WEBSITE IMAGE?

Product appearance may vary slightly because of